Your Alfred Homes’ warranty is for two years, starting from the date of legal completion and covers the repair of any structural defects that are not due to general wear and tear, decoration or routine maintenance issues.

During these two years the independent provider’s warranty will provide a resolution service and guarantee should we fail to repair defects raised.

After this initial period, from years two to ten (a further eight years), your home is covered by the independent warranty provider’s policy, which insures you against the full cost of repairing any damage to your home that is caused by structural defects.

Our standards are exceptional; however, issues do crop up from time to time.  Should this happen, please follow these simple steps to get in touch with our team.

1. Login to your account
   Click on the link that was sent to you by email on the day your property was handed over. You need to create a unique password to login to your Homeowner Account. (Or sign into your account here).  
2. Create a ticket
   When you login, you will see the dashboard relevant to your own home.  To tell us about an issue, click ‘New Ticket’ and complete the fields as requested.  Remember to attach a photograph if possible.
3. We’ll be in touch
   Our customer care team will receive a notification that you have raised a ticket and will get in touch with you; we aim to do so within 48 hours.  
4. Track progress
   You can continue to login to your dashboard to track the progress of your report, stay informed about appointments should a contractor or specialist need to visit your home, and provide further information if so required.

Within your account, accessed via your dashboard, you will also find all the documents relating to your property, plus further useful information.

If for any reason you have not received a welcome email or have any problems logging into your dashboard, please call us on: 01628 534900